All orders are prepared and shipped within 24/48 hours. We don´t process orders during weekends.
Within Germany and the rest of Europe we ship free of charge.
Once your order has been shipped you will get a notification with your tracking number of the order.
For International shipments:
If for any reason you want to cancel your order, this must be done within 24 hours after after the purchase. Once we send your order, it cannot be cancelled.
At SHEISFROMTHEJUNGLE we guarantee a unique shopping experience. When you receive your order, if you are not satisfied, you can exchange it or request a refund!
Reasons accepted for exchanges and /or returns:
I want to exchange my article for another
I want to change the size of my item
I have received my order in poor condition
I don't like my products
*** We only accept returns and /or exchanges made within 14 days of the delivery date.
The article must be returned in the same condition in which it was received. Please send us the article using or including the original packaging.
ADDRESS FOR RETURNS
Domitila Barros / SIFTJ
ATTENTION: Please send the returned goods back to us as a standard parcel. We will not accept packages that are not prepaid.
What shipping costs apply?
All shipping costs associated with an exchange or return are to be borne by the buyer, with the exception of products with manufacturing defects and in the case that the wrong products have been received. In these exceptional circumstances, the delivery costs will be paid by SHEISFROMTHEJUNGLE through Paypal or bank transfer.
When will I receive my refund?
When the package has been returned to our office, it will be reviewed by our warehouse before they proceed with the approval of the said return. The product must have been shipped within 14 days of receipt of the order, it must not have been used and must be in its original packaging. If your return is approved, a full refund will be issued within a maximum period of 14 calendar days. You will be notified by email of the transaction. Once the refund has been issued it may take up to 2-3 business days to be effective.
Delivery will be made to the delivery address you have provided.
If possible, you will receive the goods in a single shipment. If, for technical or logistical reasons, your order is split into several partial deliveries, this will not result in any additional costs for you.
We hand over goods marked as deliverable in the online shop to a transport company of our choice no later than on the third working day after receipt of the full purchase price (including VAT and shipping costs). We assume that delivery of the goods to addresses within Germany will take approx. 3-4 working days.
If an item cannot be delivered within the specified period, we will inform you of the fastest possible delivery date or expressly reserve the right to withdraw from the contract.
The prices stated at the time of the order apply. All prices include the legally valid value added tax.
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